PRIVACY POLICY
Effective Date: 25th September 2026
Last Updated: 25th September 2026
Flying Ravana Adventure Park, operated by Vella Adventures (Pvt) Ltd (“Flying Ravana”, “FRAP”, “we”, “us” or “our”), respects the privacy of guests, customers and website visitors.
This Privacy Policy explains how we collect, use, disclose, retain and protect personal information when you interact with Flying Ravana, including through our website, booking channels and customer service channels.
This policy should be implemented consistently with the Sri Lankan Personal Data Protection Act No. 9 of 2022 (PDPA), as amended, and applicable regulations. The Data Protection Authority states that the PDPA provisions relating to processing of personal data, data-subject rights and controllers/processors became operational from 18 March 2025.
- Information We May Collect:
- Depending on how you interact with us, we may collect information necessary to process your booking and provide our services, including:
- Name;
- Contact details;
- Email address;
- Nationality;
- Identification information;
- Passport or Driving Licence details where required;
- Booking and reservation details;
- Activity and participation details;
- Payment/transaction information;
- Communications and enquiries submitted to us; and
- Information required to administer or support your participation in an activity.
- We will seek to limit collection to information that is reasonably necessary for the relevant purpose.
- How We Collect Personal Data:
- Personal information may be collected when you:
- make a booking;
- purchase a ticket;
- provide information at the FRAP reception;
- contact us by telephone or email;
- communicate with our staff;
- use our website; or
- otherwise interact with Flying Ravana in connection with our services.
- Why We Use Your Information:
- We may process personal information for purposes including:
- processing and managing reservations;
- confirming bookings and payments;
- verifying eligibility and applicable rates;
- providing activities and services;
- communicating booking-related information;
- responding to enquiries and customer requests;
- maintaining operational and financial records;
- meeting legal, regulatory and safety obligations;
- managing incidents, complaints and claims;
- improving our services and website; and
- carrying out other purposes permitted by applicable law.
- Where processing is based on consent, consent will be obtained in an appropriate manner and may be withdrawn subject to applicable legal requirements. The PDPA provides data subjects with rights including access to their personal data and withdrawal of consent where the processing is based on consent.
- Identification Information:
- Certain identification information may be required to verify eligibility, nationality/rate category or participation requirements.
- For example, Sri Lankan guests may be required to provide an accepted identification document, while foreign guests may be required to provide passport or Driving Licence details.
- Such information will be handled only for legitimate and relevant purposes and protected against unauthorized access or disclosure.
- Payment Information:
- Flying Ravana accepts various payment methods, including cash, cards and specified digital payment methods.
- Where payment is processed through a third-party payment provider, payment information may be processed by that provider in accordance with its own privacy policy and applicable security requirements.
- Technical confirmation required before publication: The website team should confirm whether FRAP itself stores any payment-card information. The Privacy Policy should not state that FRAP stores card details unless this is technically verified.
- Sharing Personal Information:
- Personal information may be disclosed where reasonably necessary to:
- authorized employees and representatives of Flying Ravana;
- service providers supporting booking, payment, technology or website operations;
- travel agents or booking partners where relevant to the reservation;
- professional advisers where necessary;
- government, regulatory, law-enforcement or other authorities where required or permitted by law; or
- other parties where disclosure is authorized or required under applicable law.
- We do not intend to sell customers’ personal information.
- Data Security:
- Flying Ravana will take appropriate technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, disclosure or destruction.
- Access to personal information should be limited to authorized personnel who require the information for legitimate business, operational, safety or legal purposes.
- Data Retention:
- Personal information will be retained only for as long as reasonably necessary for the purposes for which it was collected, including:
- fulfilling bookings and services;
- maintaining financial and operational records;
- complying with legal and regulatory obligations;
- managing complaints, incidents or claims; and
- establishing, exercising or defending legal rights.
- When personal information is no longer required, it should be securely deleted, anonymized or otherwise disposed of in accordance with applicable requirements.
- Cookies & Website Technologies:
- The FRAP website may use cookies or similar technologies where required for website functionality, security, analytics or improving the user experience.
- The specific cookies and third-party technologies used on the website should be confirmed by the website/IT team before this section is published.
- Where required, visitors will be provided with appropriate information and choices regarding non-essential cookies.
- Marketing Communications:
- Where Flying Ravana sends promotional or marketing communications, applicable legal requirements will be followed.
- Where consent is required, guests will be given an appropriate opportunity to provide or withdraw such consent.
- Marketing consent should be kept separate from information that is strictly necessary to complete a booking or provide the requested service.
- Photographs and Videos:
- Flying Ravana may capture photographs or videos at the property or during activities.
- Where identifiable images are intended to be used for promotional or marketing purposes, FRAP should implement an appropriate notice and/or consent mechanism where required by applicable law.
- Guests may contact FRAP regarding the use of identifiable photographs or videos concerning them.
- Your Privacy Right:
- Subject to the applicable provisions of the PDPA, individuals may have rights relating to their personal data, including rights to:
- request access to personal data;
- request information regarding the processing of their personal data;
- request correction of inaccurate or incomplete personal data;
- withdraw consent where processing is based on consent;
- exercise other applicable rights provided under Sri Lankan data-protection law; and
- make a complaint regarding the processing of personal data.
- The PDPA expressly provides a right of access to personal data and a right to withdraw consent in circumstances where processing is based on consent.
- Requests should be submitted through the contact details provided below.
- Third Party Websites & Services:
- Our website may contain links to third-party websites, booking platforms, payment services or other external services.
- Flying Ravana is not responsible for the privacy practices of third-party websites or services. Guests should review the applicable privacy policies before providing personal information to those third parties.
- Children:
- Where children participate in activities, FRAP may collect information necessary to administer the booking and participation in accordance with applicable requirements.
- Parents, guardians or responsible adults are responsible for providing accurate information relating to participating children where required.
- Changes to This Privacy Policy:
- Flying Ravana may update this Privacy Policy from time to time to reflect changes in:
- applicable legislation;
- regulatory requirements;
- website functionality;
- booking processes;
- technology; or
- business operations.
- The latest version will be published on the official FRAP website.
- Contact:
For privacy-related questions, requests or concerns:
Flying Ravana Adventure Park
Vella Adventures (Pvt) Ltd
Telephone: +94 57 493 0000 / +94 74 273 3833
Email: tickets@flyingravana.com
Operating Hours: 10.00AM – 5.00PM
